SLA-Driven Home Services Operations Platform
A cashless, location-aware service ecosystem coordinating customers, verified technicians, operations teams, payments, SLA enforcement, and quality-controlled aftercare.
Live Proximity Dispatch Telemetry
Explore how the operations console coordinates address geocoding, proximity availability, cashless checkouts, and dispute holding loops.
SLA Dispatch & Settlement Sandbox
Simulator Ready
Click "Confirm & Find Tech" in Customer App to trigger dispatch telemetry
The Operational Challenge
Riyadh's home-services market faced deep friction around technician scheduling, service delays, and trust in cash-only transactions.
Manual Matching: Operations dispatchers had no automated proximity checks, leading to severe scheduling delays.
SLA Negligence: Lack of arrival guarantees or live tracking caused high no-show rates.
Cash Friction: Bypassed pricing structures and direct cash disputes compromised platform integrity.
KYC Verification Gaps: Operations lacked systematic checks for vendor licenses, certifications, and background checks.
Pricing Inconsistencies: Arbitrary pricing calculations for materials and service charges eroded customer trust.
Quality Disputes: No clear rework windows or holding patterns to protect customers from low-quality repairs.
The Compliance Solution
A unified operations engine coordinating customer interfaces, vendor applications, and an administrative console. Built-in geofenced matching priorities, cashless checkouts, 3-day dispute holding loops, and modular AMC capability build accountability into every visit.
The Location-Aware Service Workflow
The platform coordinates service requests, proximity validations, diagnostic compliance, and cashless quality hold release under strict SLA guardrails.
1. Service Booking & Geolocation
Customer JourneyCustomer browses bilingual Arabic/English catalog, marks geocoded address coordinates in Riyadh, and initiates cashless authorization.
2. Proximity Dispatch Validation
Operations EngineMatching engine sweeps Olaya/Al-Malaz grids, checks capacity rules (min 3 vendors active), and dispatches work order parameters.
3. On-Site Diagnostics & Checklists
Technician ExecutionTechnician completes geofenced check-in, fills standard diagnostic forms, requests approval for materials, and marks job done.
4. Settlement quality hold Release
Payout & QA ControlsA 30 SAR platform fee is processed. Fund payout enters a 3-day dispute buffer window, followed by a 45-day quality hold release loop.
Platform Modules & Architecture
Integrated services running customer experiences, technician dispatch apps, and administrative controls.
Customer Booking Journey
Bilingual service search, address geocoding, and slot selection.
Technician Dispatch Workspace
Onboarding KYC wizards, job queues, route mapping, and diagnostics checklist.
Location Matching SLA
Riyadh zone mapping, availability checks, priority matching, and escalation rules.
Localization & Service Catalog
Structured sub-service categories and localized Arabic content schemas.
Payments & Wallet Settlement
Unified cashless checkouts, platform fees, ledgers, and 45-day holds.
Complaints & Quality Control
3-day dispute windows, revisit branches, and vendor ratings impact rules.
Tiered Subscriptions & AMC
Basic/Standard/Premium visibility rights, AMC schedules, and emergency dispatch.
Admin Operations Control
Live monitoring maps, verification queues, and extra-cost approvals.
Modular Architecture & Security
API gateways, PostgreSQL/Redis schemas, token verification, and encryption.
Explore the Deep Dive
Detailed screens, telemetry flows, and engineering specifications across all core modules.
Customer Booking Experience
Service categories, geocoded address selection, scheduled checkouts, and tracking.
Vendor & Technician Workflow
KYC profiles, radial availability, job details, diagnostics check sheets, and payouts.
Location Matching & SLA
Zonal routing grid, match sequence priorities, SLA tracking, and manual overrides.
Service Catalog & Localization
Sub-service catalog structures, vendor skills, and localized Arabic schemas.
Payments, Wallets & Settlements
Checkout gateway, commission tables, ledgers, holding queues, and reconciliation.
Complaints & Quality Control
Dispute intakes, evidence collection, free revisits, penalties, and rating impact.
Subscriptions, AMC & Corporate
Vendor membership packages, recurring AMC calendars, and corporate contracts.
Admin Operations & Analytics
Operational dashboards, maps, exception monitoring, and settlement lists.
Architecture, Security & Scale
NestJS APIs, PostgreSQL/Redis configurations, and JWT token authentication.
Have a complex workflow that needs a custom platform?
We can map your operations, design the software architecture, and build the dashboards, apps, and automation layers needed to run it.