A tiered vendor model prepared for recurring service growth.
Explore how SLA-Driven Home Services Operations Platform configures provider capabilities, coordinates recurring HVAC/plumbing schedules, and manages corporate operations under unified cashless contracts.
Interactive Growth Modules Console
Switch between capabilities, explore AMC scheduler calendars, inspect emergency surcharges, and review corporate ledger budgets.
Subscriptions, AMC & Corporate Engine
Vendor Capability Tiers
Select a membership tier to inspect geofenced limits and dispatch priorities.
Premium Capability Specifications
Vendor Membership & Capability Levels
To support vendor capacity growth while ensuring quality compliance, the platform structures technician capabilities into three membership levels:
Limited access for small local shops. Single service category configuration, limited single-zone coverage, standard support channels, and basic operations dashboards.
Designed for growing shops. Multi-category coverage, geofence radius extended to 3 zones, priority dispatch sweeps, performance dashboards, and priority chat support.
Tailored for large maintenance entities. Full city-wide (Riyadh) coverage, highest matching priority, emergency/AMC/corporate eligibility, and dedicated support representatives.
System Entitlement Configurations
Platform operators manage vendor limits through granular entitlement rules configured in the admin dashboard, ensuring services align with verified capabilities:
Subscription Billing & Lifecycles
Membership lifecycles are handled through secure database state controls. Balances are settled through the vendor's ledger balance, maintaining zero external billing gateway points for mock executions:
Annual Maintenance Contracts (AMC)
The AMC progressive module schedules preventive home checkups across residential and commercial plans. Key operations structures include:
App engines coordinate calendar blocks (e.g. quarterly HVAC filtration checks) and send automated dispatch confirmations prior to dates.
AMC plans cover base diagnostics and inspections. Any physical materials, parts, or repairs must follow standard cashless extra-cost approval flows.
Emergency dispatch & Priority routing
To secure immediate support during electrical breakdowns or major leaks, emergency flows override standard matching delays:
- Configured Emergency SLA: Targets matching nearby technicians inside narrow response windows.
- Emergency Surcharges: Dynamic fee additions are authorized cashless at checkouts.
- Escalation Rails: If matching sweeps fail within 8 minutes, manual operations redirects are triggered.
Corporate Contract Management
Corporate entities manage building operations across multiple physical branches. Dedicated modules allow corporate account managers to track maintenance history and view invoice archives:
Consolidates cashless billing across separate office addresses into a single monthly platform settlement ledger.
Enables managers to delegate repair approvals to local branch supervisors within configured budget caps.
Enforces strict response SLAs with automated audit logs, ensuring minimal downtime for critical workspace systems.
Unified Revenue & Growth Engine
The platform incorporates multiple revenue channels. These are configured as rules in the administrative web console:
Configurable percentage-based fees on base service charges.
Standard 30 SAR visitation fee enforced per job.
Monthly subscription fees for Standard and Premium capability tiers.
Have a complex workflow that needs a custom platform?
We can map your operations, design the software architecture, and build the dashboards, apps, and automation layers needed to run it.